Administration & Security
This section covers authentication, user management, permissions, and security configuration for Cortex Archive.
Manage source system database connections inside Cortex.
What your license enables, archive database entitlement, and expiry behavior.
Understand how Cortex reads and displays archived data.
Monitor archive source availability and live database latency.
ServiceNow Table-Per-Hierarchy (TPH) Mirrors
Understanding the TPH storage model used by native ServiceNow mirrors.
Choosing Which ServiceNow Tables You See
Narrow a ServiceNow archive's table list to the tables you actually use.
Authentication overview and SSO options.
For Cherwell deployments.
Auto-provisioning users with SCIM
Automatically create and manage user accounts.
Security groups and access control
For Cherwell deployments.
Post-upgrade: missing security group permissions
Fix permission problems after upgrading from an older Cortex version.
Recommended read-only access configuration.
Manually grant admin status using Cortex System Manager.
Recovering Cortex admin access
Emergency recovery when no current user has admin access, including a DBA database method.
Update SAML configuration after changing the server's hostname.
Background tasks and migration progress
Track long-running tasks and read the estimated time remaining for Migrate Data runs.
See which expressions, queries and form loads are slow, and why.
Full-text search and indexed columns
Build and tune the indexes Cortex searches against.
See how many API calls Cortex issues to a data source, against its rate limit.
Prove a FreshService connection's permissions, decode API errors, and preview the request a migration sends.
Using your own logo in the Cortex header
Replace the Cortex wordmark with your organisation's logo, and keep it across upgrades.
Hiding Platform nav menu items
Remove the Objects, Actions, Dashboards or Mail Monitor items from the navigation menu, for everyone.