Getting Started
Cortex Archive by Synapse Software is a read-only archive platform that lets organizations retain, search, and access historical ITSM data after migrating away from or decommissioning platforms like Cherwell (CSM), Ivanti Neurons for ITSM, ServiceNow, ManageEngine ServiceDesk Plus, and Jira Service Management. These docs cover installation, administration, and day-to-day usage of Cortex Archive.
New to Cortex? Start with Getting Started / Migrating below - we need a copy of your source system data before installation can begin.
Get your source system data to us, and see what to expect after you've purchased Cortex.
Install Cortex, then configure data sources, security groups, and authentication.
Search and browse your archived records day to day.
Embed Cortex directly inside another ITSM tool.
Reference
See what's new in each Cortex release.
Contact your account manager or support representative, or browse common issues and fixes.
Want to see the platform in action?
Check out the demo tenant