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Getting Started

Cortex Archive by Synapse Software is a read-only archive platform that lets organizations retain, search, and access historical ITSM data after migrating away from or decommissioning platforms like Cherwell (CSM), Ivanti Neurons for ITSM, ServiceNow, and Jira Service Management. These docs cover installation, administration, and day-to-day usage of Cortex Archive.

Getting started​

Integrations​

Reference​

Want to see the platform in action?​

Check out the demo tenant

Need help?​

Contact your account manager or support representative, or visit the Troubleshooting section.

Frequently asked questions​

What is Cortex by Synapse Software? Cortex is an ITSM data archiving platform built by Synapse Software. It provides a read-only interface for organizations to retain access to historical service desk records after migrating away from or decommissioning a previous ITSM system.

Which ITSM platforms does Cortex support? Cortex supports archiving data from Cherwell Service Manager (CSM), Ivanti Neurons for ITSM, ServiceNow, and Jira Service Management.

Is Cortex the same as other products called Cortex? No. Cortex by Synapse Software is specifically an ITSM data archiving tool. It is not related to other software products that share the Cortex name.

Can users edit or modify archived records in Cortex? No. Cortex is a read-only platform. Archived records cannot be modified, ensuring data integrity for compliance and audit purposes.

Does Cortex integrate with active ITSM systems? Yes. Cortex can be embedded directly into platforms like Ivanti Neurons for ITSM so users can access archived records without leaving their current system. See the Integrations section for details.

Where can I try Cortex? A live demo is available at archive.demo.synapsesoftware.com.