Getting Started

Cortex Archive is a read-only archive platform for ITSM systems including Cherwell (CSM), Ivanti Neurons for ITSM, ServiceNow, and Jira Service Management. These docs cover installation, administration, and day-to-day usage.

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Getting started

• Installation & Upgrades - install, configure, and upgrade Cortex
• Administration & Security - authentication, users, and database connections
• Using Cortex Archive - searching, browsing, and saved searches

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Integrations

• Integrations - embed Cortex in other ITSM platforms

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Reference

• Release Notes
• Troubleshooting

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Want to see the platform in action?

Check out the demo tenant

Need help?

Contact your account manager or support representative, or visit the Troubleshooting section.