Troubleshooting
Common issues, diagnostics, and support paths.
Issues during installation.
Administration Troubleshooting
Issues with authentication, data sources, and configuration.
Database Inspector & Diagnostics
Diagnostic tools for troubleshooting archive data sources, including ServiceNow and Cherwell.
Cherwell Form Controls Overlap or Render Out of Place
Controls that overlap or render in the wrong position.
Diagnosing performance issues.
Attachment Access Denied / Unknown User
Attachment-related errors.
Look up a specific error code.
Cherwell System Functions Not Populating for the Current User
A user sees no records because their Cherwell user can't be resolved.
Full-Text Search Errors After an Upgrade
When keyword search fails after a SQL Server upgrade or restore.
Frequently asked questions organized by topic.
If you're blocked and need help, contact your Synapse Software support channel.